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Privacy Policy

Yes Welcome to Jodac...

This Privacy Policy explains our policies and procedures of the collection, use, protection and disclosure of your Personal Information when using our website, jodac.in, and our mobile application (collectively, “Jodac Platform”).

The terms ”we”, and “us”, “our” refer to Jodac AND “you” and “your” refer to the users of the site or the Jodac mobile platform. The term “Services” refers to services offered by Jodac or Jodac website or Jodac mobile application.

Read this page completely before using the website or platform and submitting any Personal Information. Keep visiting this page regularly to keep yourself updated about our latest policies.

User Consent

By using our Website or Platform and the Services, you agree and consent to the collection, use, storage, disclosure, transfer, and sharing of your Personal Information as discussed by us in this Privacy Policy. Please stop using or accessing the Jodac Website or the mobile Platform immediately if you do not agree with this Policy.

Changes Or Updates

Jodac reserves the right to make changes, edits or update part of the website or complete application or this Policy whenever necessary with or without prior notice to its users. We may also provide a notice of such changes, either on the Jodac Platform or to your email address.

Your continued use of our Website or Mobile App or Services will ensure your consent to our updated Policy.

Links to Other Websites

Our Website may contain links to other websites. Any Personal Information about you collected when visiting such websites is not governed by Jodac. Jodac shall not be liable for and holds no control over such third-party websites and their content.

What Information Does Jodac Collects?

We collect Personally Identifiable Information from our users when they voluntarily provide us when accessing or registering on our website or mobile app. This information includes your name, phone number, email address, login name and password, address, payment or banking information.

When Do We Collect Your Personal Information?

When you sign into the website or the app through any third-party sign-in services such as Gmail, Facebook, or Google Plus or any other social networking or similar site, you will be asked to allow the information to share or receive your data from the SNS.

We may collect your publicly shared data which may include ordering details and history, reviews, favourite restaurants and menu, special merchant requests, contact details of your referrers and other information you share on the Jodac platform.

If you are a merchant or a delivery partner on Jodac, we may collect some important information such as location, copies of government identification documents and KYC, call and SMS details.

We also automatically collect demographic information of our visitors that access our website or app or communicate with us via email, phone or Jodac platform. We maintain a record of such information to better deliver our services. Based on your app usage, settings and device permissions, Jodac collects users’ real time location through GPS or IP address.

Payment Information

As mentioned, we collect your payment or transaction information to help you with your future orders. We collect and record other your credit or payment details (on your acceptance) and promotional code you use and other related details.p>

Device Information

We may collect your device information such as OS and versions, hardware models, preferred languages, mobile network information, software, versions to improve our services and provide your better user experience.

We additionally, record calls, collect and store SMS and address details if you are a merchant or partner restaurant or delivery partner.

Information we collect from other sources

Jodac may collect user information from third parties such as other users, ad partners, analytics providers or any third-party that helps us operate our website or app. These information include cookie ID, demographics, interest data, device ID, actions taken on browsers etc.

If you are a partner restaurant or a delivery partner or vendor, we may also receive feedback and ratings from customers or users.

COOKIE POLICY

Cookies are small text records or files that are stored on your browser or device by apps, websites, advertisements etc. We use such cookies for remembering user preferences, settings, analysing the performance of advertising campaigns, site traffic, trends, and understanding user online behaviours or people interacting with our services.

Visit your browser’s settings to stop cookies running on your website. Your usage of our Services and acceptance of cookies expresses that you agree to our cookie policy.

How do we use your Personal Information?

We use the information we collect for the following purposes:

  • To provide you personalized experience by improving our products and services.
  • To provide you with relevant and right information related to your contracts with us,
  • To provide you enhanced customer support such as troubleshooting, data analysis, survey or orders etc., via email, live chat or phone.
  • To better understand our users (what services they like and use the most) so that we can improve the content, features of our application.
  • If you are a vendor or merchant or delivery partner, we use the information to track the status of the order placed by our customers and the progress of delivery.

We may combine the information that information you give to us and information we receive from third parties. We may also collect personally non-identifiable information from third-party tools to only improve our services and user experience better.

Disclosure and Distribution of Your Information

We may disclose or transfer your Personal Information that we collect for following purposes:

We may share your Personally Identifiable Information with our restaurant partners, marketing partners, consultants and service providers, payment processing companies to operate our services and business properly.

We share your Information with merchants or restaurant partners to process online food orders, provide you status of the order and allow you to directly contact restaurants via chat and contact delivery partners.

If you are our delivery partner, we share your name, contact number and profile picture with customers and restaurants for pick up, tracking and delivery.

We may also share the information with government agencies or other companies or court if needed.

We may share your information with certain companies or organizations for the purpose of payment risk reduction and fraud detection.

We also share your Personal Information with advertisers and advertising networks to create effective ads.

DATA SECURITY

Your data privacy is also what matters to us the most. This is why we follow strict technical and security measures to protect the data collected by us. We regularly search for any viruses or malware on our website and application to stop the accidents even before they happen. We also keep all your Personally Identifiable Information confidential and share it with the necessary third parties only when they agree to keep it highly confidential and protected.

For any queries or complaints or requests regarding this Privacy Policy or usage of Jodac website or application, please email us at jodac@jodac.in

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures.

All information gathered on our Website or App is securely stored within a reliable 3rd party controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

Links to Other Sites

Our policy discloses the privacy practices for our own website and App only. This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

The internet is an ever evolving medium. We may update our Privacy Policy from time to time to incorporate necessary future changes. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes only by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any grievances, questions or suggestions with respect to our Privacy Policy, please do not hesitate to contact us via email.

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EMAIL ADDRESS

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